Through our exceptional health care services, we reveal the healing presence of God.

Compassion - Respect - Excellence - Stewardship - Community

EXCEPTIONAL EXPERIENCE

We are transforming the health care experience. We provide exceptional service and the safest, highest-quality care to our patients and customers.

And the awards go to...

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Stage 7 Award Recipient

Just call us tech-savvy. All SSM Health hospitals in Wisconsin achieved Stage 7 (the highest) designation by the Hospital Information Management System Society, joining SSM Cardinal Glennon as a leader in electronic records.

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Patient Billing Services rolls out zero-interest loan program.

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A standardized rollout of TeamSTEPPS, an evidence-based teamwork system, began in high-risk areas. The rollout, scheduled to continue in 2015, will help us enhance processes and provide even safer care.

Always Safe logo

Our new Patient Safety Quality Council connects safety experts from across the sysem to establish standard processes, share best practices and ensure the safest possible care for all patients.

We are loud
and proud!

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SSM Health launched

Optum One,

a robust analytics system that gives physicians and other caregivers valuable insight into patient health. The software can predict a patient’s risk of developing chronic conditions, enabling providers to work even more proactively with patients to maintain health and prevent medical issues.

975,000

unique patients
were cared for by SSM’s physicians' organization providers across the system.

Always Safe logo
Stadium icon

684,000

We could fill Busch Stadium in St. Louis almost 15 times with the number of patients we cared for in our emergency departments.

Top 5%

Nine SSM hospitals rank in the top 5% in safety/quality performance according to The Joint Commission

SSM ranked in the

top
quartile

in patient satisfaction according to HCAHPS

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SSM hospitals ranked in the top quartile in Overall Performance based on Health Insights

Avoid the ER wait

and check in for high-quality emergency care online with InQuicker, now available at SSM facilities in Southern Illinois, St. Louis and Oklahoma.

InQuicker

Imagine the pitter-patter of 30,000 little feet.
We deliver 15,000 miracles each year—more than the population of Centralia, Ill.

EXCEPTIONAL PEOPLE

We are fearless guardians of a healing heritage that spans more than 143 years. We are truly the hands and heart of a sacred and tireless Mission to reveal the healing presence of God to all we serve.

SSM Health employees and physicians take talent to a new level— exceptional.

10.2%

More providers joined physicians’ organization

25,600

Employees who received education from SSM

153,800

Hours of at-work training our employees received

1,098

Employees promoted from within

76th
percentile

Our employee partnership score (based on 2014 Press Ganey Employee Partnership Survey results)

4,345

Employees with more than 20 years of service

87th
percentile

Our physician partnership score (based on 2013 Press Ganey Physician Partnership Survey results)

"SSM has truly changed my life..."

When Carroll Boyet had a heart attack at a weekend fish fry, five SSM employees moved from relaxing to life-saving mode. Jennifer Geno, team leader of 5 South at SSM DePaul Health Center in St. Louis:

“This made me remember why I do what I do.”

Employees are recognized for innovation and patient satisfaction.

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RN TO BSN PROGRAM

Our nurses stand above the rest—and we want to help them grow even more. SSM Health partnered with Southern Illinois University – Edwardsville to enable RNs across SSM to earn their BSNs online, in as little as one year.

MyChart

MyHR launched in 2014 to provide employees easy and convenient access to important HR services 24/7.

No matter our role, we all work together to provide an exceptional experience for the people we serve.

We have fun together, too.

In 2014, we recognized our amazing SSM community by celebrating Health Care Week as a system.

People's Choice Award

SSM employees voted Palliative Care as their favorite SSM innovation.

NEW IN 2014: Check out the online Virtual Heritage Tour

EXCEPTIONAL VALUE

We are providing value to our communities by creating health services that are affordable and sustainable. This means pairing high-quality clinical outcomes and patient safety with an environment of efficiency and reliability.

SSM Health partners with Anthem
Blue Cross Blue Shield

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In an effort to create

exceptional value

for all patients and customers, the Clinical Leadership Council continues to standardize quality and safety protocols across the system.

Safety Protocol

Chest pain protocol

A chest pain protocol that was rolled out across the system in 2014 has increased quality and decreased patient costs by eliminating non-essential tests and reducing unnecessary observations and hospital readmissions.

Formulary

A formulary standardization has lowered costs by ensuring only those medications that are safe, effective and offer good value are included on the SSM system-wide formulary. The goal is to find $10 million in savings over three years.

Navitus covers 4 million lives. That's the population of Los Angeles.

A CQI Plus team recovered nearly a million dollars in unpaid insurance claims by enhancing medical documentation for patients who received automated implantable cardiac defibrillators.

SSM expanded its integrated delivery network with

Dean Health Plan’s

participation in the Aon Active Health Exchange—one of the country’s leading private health exchanges for benefit-eligible employees.

Navitus, a division of SSM Health, expands Pharmacy Benefit Plan to L.A. Care in California.

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Navitus health Solutions

Exceptional Care at Home

Audrain County Health Department’s Home Health and Hospice Division became SSM Health at Home – Audrain on Oct. 1. The acquisition supports our goal to enhance population health management capabilities.

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